Question 1

How quickly can you fix my damaged panels?

Accepted Answer

In most cases, we can repair or replace damaged garage door panels within 24-48 hours of your call. If the replacement panels are in stock (which they typically are for common door models), we can often complete same-day repairs. For emergency situations where your garage door is stuck open or poses a security risk, our priority response team can arrive within 2-4 hours. During your initial call, we'll assess the situation and give you an accurate timeframe. We understand a damaged panel isn't just an aesthetic issue—it can affect the door's operation and your home's security, which is why we prioritize quick turnarounds.

Question 2

What causes damaged panels in garage doors?

Accepted Answer

Garage door panel damage typically occurs from several common causes. The most frequent is accidental impact—backing into the door with a vehicle, kids hitting it with balls or bikes, or debris blown by strong winds. Weather damage is also common in Ohio, including hail dents, moisture-related warping, and expansion/contraction from temperature extremes. Over time, normal wear and tear can cause panels to crack, dent, or become misaligned, especially in older doors or those with poor maintenance. Rust and corrosion affect steel doors, while fiberglass doors can crack from impact. We recommend annual inspections to catch minor panel issues before they become major problems, and we always provide honest assessments about whether repair or replacement is the most cost-effective solution.

Question 3

Do you offer financing for new fiberglass door installations?

Accepted Answer

Yes, we offer flexible financing options to make new fiberglass garage door installations affordable for every budget. We partner with trusted financing providers to offer competitive rates and terms ranging from 6 to 60 months. Many of our customers qualify for low-interest or even 0% APR promotional financing, depending on credit approval. During your free estimate appointment, we'll discuss all available options and help you find a payment plan that works for your situation. A new fiberglass garage door is an investment that increases your home's value and curb appeal—and with our financing options, you don't have to wait to enjoy those benefits. Contact us to learn more about current financing promotions.

Question 4

How long does a typical garage door installation take?

Accepted Answer

A standard residential garage door installation typically takes 3-5 hours from start to finish. This includes removing your old door, installing the new door and hardware, setting up the opener (if included), testing all safety features, and cleaning up the work area. More complex installations—like custom-sized doors, commercial doors, or those requiring structural modifications—may take a full day. We always complete installations in a single visit; you won't be left with an unfinished project. Our technicians arrive with all necessary tools, materials, and equipment to get the job done right the first time.

Question 5

What's the difference between torsion and extension springs?

Accepted Answer

Torsion springs are mounted above the garage door opening and use torque to lift the door. They're generally safer, longer-lasting (15,000-20,000 cycles vs 10,000 for extension springs), and provide smoother operation. They're the standard choice for modern doors and are what we recommend for most installations. Extension springs are mounted on either side of the door and stretch to provide lifting power. They're more common in older installations and can be less expensive, but they require safety cables to prevent injury if they break. We always use safety cables regardless of spring type. During any spring replacement service, we'll evaluate your current system and recommend the best option for your specific door weight and usage patterns.

Question 6

Do you service commercial garage doors?

Accepted Answer

Absolutely! We service and install commercial garage doors for businesses throughout Tuscarawas County. Our commercial services include high-traffic sectional doors, rolling steel doors, fire-rated doors, insulated warehouse doors, and dock equipment. We understand that downtime costs money, which is why we offer priority commercial service and can often schedule repairs during off-hours to minimize business disruption. Our technicians are trained on all major commercial door brands and systems. Whether you need routine maintenance for a storage facility or emergency repair for a busy loading dock, we have the expertise to keep your operation running smoothly.

Question 7

How often should I have my garage door serviced?

Accepted Answer

We recommend annual maintenance for most residential garage doors. An annual tune-up includes lubricating all moving parts, checking spring tension, testing safety sensors, inspecting cables and rollers, tightening hardware, and performing a complete safety check. Regular maintenance prevents costly emergency repairs, extends the life of your door and opener, and ensures safe operation. If you use your garage door more than average (home business, large family, etc.), twice-yearly service may be beneficial. Between professional services, you can help maintain your door by keeping tracks clean, listening for unusual sounds, and testing the auto-reverse feature monthly. We offer maintenance packages that include priority scheduling and discounts on any needed repairs.

Question 8

What brands of garage door openers do you install?

Accepted Answer

We install and service all major garage door opener brands, including LiftMaster, Chamberlain, Genie, Craftsman, and Linear. LiftMaster is our most recommended brand due to their reliability, smart home integration capabilities, and excellent warranty coverage. We offer belt-drive openers for ultra-quiet operation (ideal for attached garages), chain-drive for maximum durability and value, and wall-mount (jackshaft) openers for spaces with limited ceiling clearance. All our opener installations include smart WiFi connectivity so you can control and monitor your door from your smartphone. We'll help you choose the right opener based on your door weight, usage patterns, noise preferences, and budget.

Question 9

What warranty do you offer on your work?

Accepted Answer

We stand behind our work with a comprehensive 2-year warranty on all labor and workmanship. This means if anything goes wrong with our installation or repair work within two years, we'll fix it at no additional cost. Parts warranties vary by manufacturer but typically range from 1-5 years, with some premium components carrying lifetime warranties. We'll explain all applicable warranties before any work begins. Our 100% satisfaction guarantee goes beyond warranty coverage—if you're not completely happy with our service, we'll make it right. This commitment to quality has earned us over 8,000 satisfied customers throughout Tuscarawas County.

Question 10

Can you match my existing garage door color and style?

Accepted Answer

Yes, we specialize in matching existing door styles for panel replacements and multi-door properties. For panel repairs, we work with all major manufacturers to source exact-match replacements when available. For older or discontinued door styles, we have access to specialty suppliers and can often find matching panels or recommend cosmetic updates that blend seamlessly. When exact matches aren't possible, we'll present alternatives including refinishing options, decorative overlays, or strategic upgrades. For new installations on homes with multiple garage doors, we ensure consistent styling across all doors. Our design consultation includes color and style recommendations that complement your home's architecture.

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